Refund & Cancellation Policy

Cancellations

Every piece is made to order. You may cancel for a full refund within 24 hours of placing your order, as long as printing has not yet started. Once a piece has entered production, it can no longer be cancelled.

Damaged or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund, including shipping.

Change of mind

Because each item is printed individually for you, we cannot accept change-of-mind returns on standard or custom pieces. If something is not right, message us — we will always try to find a fair solution.

Custom commissions

Custom orders are non-refundable once production begins, unless the finished piece is damaged or materially differs from the specification you approved.

How refunds are issued

• Refunds go back to the original payment method via Stripe.
• Approved refunds are issued within 3 business days.
• Your bank may take a further 5–10 business days to post the funds.

Lost or delayed shipments

If tracking shows no movement for 14 days, contact us and we will open a carrier claim and reprint or refund your order.

Contact

For any refund or cancellation request, reach us using the contact details in the footer and include your order number.